Shipping Policy 🚚

At Joalwirnzβ„’, we aim to get your products to you safely, quickly, and sustainably.

Our Approach

Products ship from trusted facilities and regional fulfillment centers to:

  • Ensure reliable delivery 🏠
  • Keep prices fair πŸ’΅
  • Reduce packaging waste 🌱

1. Order Processing & Shipping Fee

  • Processing: 2–5 business days (up to 6 during peak seasons)
  • Shipping Fee: Flat $6.99 per order
  • Every order is carefully packed and reviewed before shipment

2. Estimated Delivery

Region Estimated Time
United States 8–14 business days
Canada / UK / Australia 10–16 business days
Other International 14–21 business days

Delays can occur during high-volume seasons or customs processing.

3. Tracking

  • Tracking info is emailed after shipment
  • May take 1–3 business days to update
  • A delay in tracking does not mean your order is lost

4. International Orders & Customs

  • Orders outside your country are Delivered Duty Unpaid (DDU)
  • Any import fees or taxes are the customer’s responsibility
  • Joalwirnzβ„’ is not liable for customs delays

5. Changes or Cancellations

  • Requests must be emailed within 12 hours of purchase
  • Orders already in processing cannot be modified or canceled
  • Email: service@coledw.com

6. Lost or Damaged Packages

  • Damaged items: Send a photo within 72 hours; replacement provided
  • Lost in transit: Carrier-confirmed lost orders will be replaced free of charge

Thank you for choosing Joalwirnzβ„’! We’re committed to safe, reliable, and eco-conscious delivery so you can enjoy your home moments.